Request callback

Thank you for contacting Trustly! If you have a question and would like us to call you back with information, please use this call-back form. If no Agent is available for your language, we will keep the communication in English.

If you would like us to investigate a Trustly transaction please add a proof of payment from your online bank, accepted formats are pdf, jpeg and png. The following details needs to be visible:

  • Name of the account holder
  • Amount
  • Date of transfer
  • Sending account number
  • Reference number